Shipping policy

Please DO NOT RETURN any items to us unauthorized YOU WILL NOT BE REFUNDED for the current items along with the shipping.

ALL SALES ARE FINAL UNLESS: 

We made a mistake on the spelling of the name, colors, wrong image ETC after the rough draft was approved (PLEASE MAKE SURE TO REVIEW YOUR ROUGH DRAFT WHEN YOU RECEIVE IT (SOME ITEMS ROUGH DRAFTS WILL NOT BE SENT) Shipping issues need pictures of the damaged PACKAGE, & PHYSICAL DAMAGED PRODUCT ITEM. You will need all those things emailed to us to make a CLAIM TO THE COURIER. TM Custom Kreations isn't responsible for damaged products during shipping. So please inspect your items for shipping damages as soon as you receive them.

Ownership of packages turned over to USPS, UPS, or FedEx transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for misdelivery errors via carrier or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order if you so choose. We will try to make reasonable accommodations to reprint your item(s) at a discounted rate (up to 50% depending on the item), but we will not ship out a replacement until the replacement fee has been paid.

For any further questions or concerns regarding your order please reach us at contact@tmcustomkreations.com

 

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email (separate from processing time). You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to [list countries]. 

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Small Flat Rate	X to X business days	$10.40
Medium Flat Rate	X to X business days	$18.40
Large Flat Rate	X to X business days	$24.75

Transfers Flat Rate	X to X business days	$10
Medium Flat Rate	X to X business days	$14.95
Large Flat Rate	X to X business days	$18.95

Local delivery

We offer Local Pick Up at this address Only

(McDonalds Parking Lot)

2911 S. 99th Phoenix, AZ 85353 

 

We also  offer local delivery no more then a 10mile radius of the above address, at an additional cost of $20.00 for any order that needs a delivery in the 10 mile radius.

Deliveries are made on certain days after 1pm on Monday-Sunday. We will contact you via text message/email with the phone number/email you provided at checkout to arrange for local delivery. Certain days could possibly be before 1pm but their is no guarantee, again we will make arrangements once order is completed via text/email. 

Our local pickup hours are after 1pm on Monday-Sunday. We will contact you via text message/email with the phone number/email you provided at checkout to arrange for local pickup. Certain days could possibly be before 1pm but their is no guarantee, again we will make arrangements once order is completed via text/email. 

In-store pickup

You can skip the shipping fees with free local pickup at 2911 S. 99th Phoenix, AZ 85353 (McDonalds Parking Lot). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 14 business days. We will send you an email when your order is ready along with instructions to arrange for pickup.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: All countries.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option	Estimated delivery time	Price
Option 1	X to X business days	$X
Option 2	X to X business days	$X
Option 3	X to X business days	$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at contact@tmcustomkreations.com/tmcustomkreations@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@tmcustomkreations.com/tmcustomkreations@gmail.com with your order number and a photo of the item’s condition. YOU WILL NEED ALL THOSE THINGS TO FILE A CLAIM WITH THE COURIER SO PLEASE AS SOON AS YOU RECEIVE YOUR ITEMS INSPECT THEM FOR SHIPPING DAMAGES & EMAIL US WITH THE STUFF LISTED ABOVE. WE ARE NOT RESPONSIBLE FOR ITEMS THAT GET DAMAGED DURING SHIPPING, THIS WILL NEED TO BE HANDLED WITH THE COURIER. A CLAIM NEEDS TO BE FILED WITH THE SHIPPING COURIER.

If you have any further questions, please don't hesitate to contact us at contact@tmcustomkreations.com/tmcustomkreations@gmail.com.