Q: When is payment due?
A: Payment is due in (FULL EXACT AMOUNT LISTED ON THE INVOICE) before any rough draft samples will be sent (if your product requires a sample). Once payment is received, if we’re able to send sample rough drafts of your item, we will send to the email/number/social media provided from the customer within 7-14 business days (it’s also based on how many orders are ahead of your order please keep that in mind) that’s our processing time (not including shipping time) unless discussed differently.
Q: How to order custom items?
A: Visit the CUSTOM REQUESTS PAGE. Send us an email. Be very specific about the custom items that you’re need provide as much information as possible. EMAIL US OR SEND DMs ON ANY SOCIAL MEDIA PLATFORMS IF YOU HAVE A QUESTION AND CAN’T FIND THE ANSWER.
Q: What is a ZIP FILE & what are they used for?
A: ZIPis a widelyused archive fileformat that’susedto compress one or morefilestogether into a single location, reducing the overall size, and making it easier to transport thefiles.ZIP fileswork in much the same way as a standard folder on your computer.
Q: How to EXTRACT a zip file.
A: Click Here
Q: What if I need a RUSH ORDER?
A: If you need a RUSH ORDER, all rushed orders NEED TO BE SPECEIFIED during the time you place your order with an additional fee of starting at $25+ (price could increase based on the # of items per the order). If you are out of state the customer is responsible for also paying for the correct shipping to get the items in a timely manner that they need it by.
Q: What forms of payment are accepted if I don’t order through the website?
A: Other forms of Payment
Credit Card, Visa, Master Card
Cashapp: $tmcustomkreations
Venmo: @Tmcustomkreations
Zelle: all4thaluv@gmail.com (Please specify product in notes)
Paypal: tmcustomkreations@gmail.com
Q: Where can I upload pictures for custom items?
A: You can send an email of all your images or send on our custom request page. Make sure to please provide the email that was used with placing the order online if it’s a different email.
Q: I paid for my order. Where are the downloads?
A: All downloads are available after purchase and will be sent to the email that you provided. You will receive the download in a zip file format that needs to be extracted. Need help with your zip file click here.
Q: Can I switch a design from one product to another product?
A: Yes, in most cases you can switch most of the designs that you see on one product to a different product. Keep in mind that each item is a different price, so the prices may vary from item to item. Also keep in mind the color swap changes some same color on color may not be readable. You will need to send that order under CUSTOM REQUEST PAGE. Example, I seen a design I like that’s on a tote bag but I would like it on a t-shirt instead. vice-versa, etc.
Q: What if my file/Image requires editing?
A: In most cases, if we have to make any edits to your file/image, there will be an additional fee starting at $15+ (based on the complexity of the design, price can increase). We will contact you if this is necessary. Please note that this fee must be paid before production on your item is completed. Additionally, when placing your order online, we/you may not be aware in advance if any editing will be required for your file/image.
Q: What are the best file formats do I need for my image?
A: In most cases, JPEG is a good file format (should only be used/sent when needing a sublimation transfer), but the best file formats are PNG, PDF, SVG, or Ai files. Using a PNG file/image eliminates the need for major edits and prevents us from charging an editing fee. It also facilitates resizing the image for different products.
Q: Will I receive a rough draft & when?
Upon receiving a rough draft post-payment, customers can review it for accuracy, color correction, etc. Two edits are permitted per draft. Final approval from the client signals the start of production. TM Custom Kreations is not liable for approved mistakes pre-production. The client will be responsible for reordering with the correct corrects of their product again. Not all items necessitate a rough draft.
Q: What is the process time for my order?
A: All orders are processed through our kiosk system, which prioritizes them based on the time of payment. This ensures fairness for every customer by following a first-come-first-served approach. If you require your order to be expedited beyond our standard processing times, you have the option to pay an Additional Rush Order Fee ($25+ based on number of items price could increase). This will allow you to receive your order within the desired timeframe.
Processing time for items vary. Processing times are about 7 – 14 days (certain items, depending on the design NOT INCLUDING shipping (could be sooner in most cases but no guarantee). If you need it sooner than our process time rush orders are available for a fee (PLEASE INDICATE WHEN ORDERDING).